Frequently Asked Questions

 

Candles

 

Q: Why does my candle have imperfections?

A: At Enchanted Scents, all our candles are handcrafted and poured individually by hand. Each step is done carefully and not every candle will look the same.

 

Q: Do you wrap up your products before being shipped?

A: At Enchanted Scents, we ensure that each item is wrapped up tightly and secure before being shipped out. We wrap each candle up individually with bubble wrap and make sure that the box is packed with kraft paper, so there is no movement during the delivery process.

 

Q: Why can't I smell my candle anymore?

A: When a candle is lit for a longer period, our sense of smell grows accustomed to it. We recommend burning it for a shorter amount of time.

 

Q: Why is my candle tunnelling?

A: This usually happens when a candle is lit in short spurts. Let it burn longer but not too long where the wax pool is more than half inch deep. If the pool gets too deep and the wick isn't trimmed, the flame can go out.

 

Q: What are the candles made of?

A: Our two wick Sterling candles are all handcrafted and made of 100% pure soy wax. We use soy essentials with wicks made of braided paper. All our products used are from Canada.

 

Q: Why use soy wax?

A: Soy candles burn 50% longer than regular candles and are all-natural soy. The wax burns cleaner and is non-toxic. The scent of the soy wax holds a much higher concentration of fragrance than a paraffin wax.

 

Q: What size are your candles? Where can I purchase them?

A: Our candles are 14oz. At the moment we are an e-commerce store, so they can only be purchased online through our website.

 

Q: TLC for the best burn.

A: Trim the wick to 1/4" and keep the wick centred. Burn the candle no longer than 4 hours. Keep out of drafts and away from children. Once the candle has 1/2" of wax left discontinue use. To clean up any spills, use water and soap. If black soot starts to occur, please blow out and let the wax sit and trim the wick before relighting.

Rings

 

Q: What sizes do the rings come in? Can we choose?

A: All rings are randomly placed into each sterling candle. They range from sizes 6,7 and 8.

 

Q: Can I receive the exact ring in one of your pictures? Can I receive the same ring multiple times?

A: You may or may not receive one of our rings featured in our pictures. Ring Styles will always be changing. Because rings are chosen random, there is a chance of receiving the same style twice.

 

Q: What material is the ring?

A: We only use Sterling Silver .925 in all of our candles.

 

Q: Why is my finger turning green? And how can I prevent it from happening again?  

A: Sterling silver can tarnish, depending on the atmosphere that you live in, skin oils, and food intake. Here are some ways to keep it from happening again.

- soak the ring into 50/50 mixture of water and ammonia for a day or two

- polish ring with a soft cloth daily

- always try to keep ring dry, take off while in contact with longer periods of water

 

Q: What are the rings appraised at?

A: All rings are appraised at a minimum of $50 and go up to $7500!!!

 

Q: What if I receive a gold colour foil in my candle but no actual ring?

A: You are a lucky winner of one of our sweepstakes!!! Please contact our customer service team, and we would be happy to help you.

 

 

Bath Bombs

 

Q: What ingredients are used in Enchanted Scents bath bombs?

A: Sodium Bicarbonate, Magnesium Sulfate, Citric Acid, Sodium Lauryl Sulfoacetate, Cocos Nucifera (Coconut Oil), Parfum

May contain Blue Lake 1, Red Lake 40, Polyester 3, Manganese Violet, Red 28, Red 7, Yellow 5 Lake, Mica, Iron Oxide, Titanium Dioxide, Tin Dioxide

 

Q: Will they stain my bathtub and skin?

A: The ingredients we use in our bath bombs won’t stain the bathtub or your skin. Once the bath bomb hits the water, it starts to break apart. As this happens it releases the fragrances, colorants and ingredients. Your hair can get wet

 

Q: How much does it weigh?

A: It weighs approximately 8.5 ounces.

 

Q: What is the shelf life of an Enchanted Scents bath bomb?  

A: The average shelf life of a bath bomb is roughly 6 months. Although they do not expire, the effectiveness will be less effective as time goes on. We do recommend for longer shelf life, you can vacuum seal it!

 

Q: How long does my Enchanted Scents bath bomb last in the bathtub?

A: Once it hits the water it will last from 6-10 minutes.

Shipping, Payment, and Return Policy

 

Q: Where do you ship to and who is the courier?

A: Currently we are shipping only throughout Canada and the United States using Canada post. They ship worldwide, and we have used them in the past and had great experiences with them. If you would like to order our product outside of Canada and United States, please contact our customer service team.

Once an order is placed and in stock, it will be shipped within 24 hours of received payment. A tracking number will be provided. Depending on the time of year and holidays, orders should be delivered within 3-10 business days.

Shipping Costs

$0- $28.99 : $8.99 shipping

$29- $74.99 : $5.99 shipping

$75 + : FREE SHIPPING

 

Q: What if I didn't receive a confirmation of my order or the tracking number?

A: Please contact us, and our customer service team will be happy to help you with the matter.

 

Q: What forms of payment do we accept? Is my credit card information saved?

A: AMEX, Mastercard, Visa, Paypal

 

Q: What is the return policy?

A: Enchanted Scents will accept a full refund on unused and unburned candles. Refunds will be made by the same method of payment and only for the product costs, NOT the shipping costs. Please contact our customer service team for further assistance.